Customer Service cum Counter Executive (Thời vụ 10 tháng)

- Graduated from relevant majors in Logistics/Banking/Economics.
- 1 -2 years experienced will be a plus.
- Freshers are welcome.
- Good at English.
- Proficiency in computer skill.
- Careful, hard-working and dynamic.
- Long-term commitment.

- The role of the import customer service agent is to own/manage the customer experience in all interactions with customers in line with global and local strategies.
- You are empowered to be responsive, accessible, adaptive and committed to ensuring customer expectations are understood and met as well as coordinating efficient and effective completion of all customer service activities for our import clients
- In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk Line processes. At all times adhere to company procedures and regulatory requirements.
- Act as a primary point of contact for customers having import-related queries
- Take full responsibility and ownership of customer shipments and issues
- Deliver consistent, high quality Proactive Care activities
- Engage in constructive problem solving and provide optimal solutions
- Proactively follow-up and keep customers informed of any issues or changes to their shipment
- Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC.
- Be aware off and help drive continuous improvement opportunities.