Operation Executive – Documentation

- Own all solution Operations activities under file management for the customers under purview.
- Manage Shipping Instruction, FCR/HBL/Bill issuance
- Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
- Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
- Inform Counter that FCR/HBL is ready for issuance
- System update, ASN management and Documentation
- Co-ordinate with Data team to ensure MODS is updated properly in timely manner
- Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
- Receive Shipping Document, validate and dispatch document in due course
- Monitor vendor performance related to documentation
- Operational Finance
- Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
- Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report
incorrect invoices to Customer Service
- Manage overdue invoices and escalate to CS whenever applicable
- Update ICB and follow-up payment
- Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Monitor corrections required and data quality in invoice
- Support customer service in customer query resolution and exception handling

- BA in related field preferably
- 6 months of working experience preferably in ocean freight / SCM industry.
- Good command of spoken and written English.
- Good communication skills and the ability to communicate confidently
- Customer-minded attitude is required
- Good skill of computer
- Team player – Works together with others in the business unit to achieve results, fosters teamwork